Returns Policy

Requirement for a valid procedure

  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)
  • Return form returned with the product


Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted. 

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product. 


Conditions and reasons to return an item
You may want to return your item due to any of the following reasons: 

#Product Category Returnable if:   
  Customer changed their mind
Wrong

Item
Defective
Item
Used/ 
refurbished Item
Counterfeit
Item
1PhonesIf local and sealed/in good condition*
2Tablets & AccessoriesIf local and sealed/in good condition*
3ComputingIf local and sealed/in good condition*
4Games & ConsolesIf local and sealed/in good condition*
5Sport & FitnessIf local and sealed/in good condition*
6Cameras & AccessoriesIf local and sealed/in good condition*
7TVs, Audio and VideoIf local and sealed/in good condition*
8Automotive & MotorcyclesIf local and sealed/in good condition*
9Grocer's shop
10Events & Tickets
11Kids and BabyIf local and sealed/in good condition*
12Books & Stationery
13Beauty & perfumesIf local and sealed/in good condition*
14BoysIf local and in good condition**
15GirlsIf local and in good condition**
16Men's accessoriesIf local and in good condition**
17Men's clothingIf local and in good condition**
18Men's shoesIf local and in good condition**
19HomeIf local and sealed/in good condition*
20AppliancesIf local and sealed/in good condition*
21Unisex's accessoriesIf local and in good condition**
22WeddingsIf local and in good condition**
23Women's accessoriesIf local and in good condition**
24Women's clothingIf local and in good condition**
25Women's shoesIf local and in good condition**
*whether the item needs to be sealed or in good condition depends on the product category (ie not interchangeable)
**original packaging and with tag (not removed)


Kindly note that personal items such as swim wear and underwear are non-returnable.

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How to return a product?

You can call Customer Service at 00201115500051 or Contact us here

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 How much time do I have to return a product to Souqzman?

All items sold on Souqzman, under certain conditions, can be returned within a period of 14 days from delivery date.
Example: If I receive my product on Monday 5th, I have until next Sunday 19th to submit a return request.

NOTEWe do not accept returns past 14 days of delivery. If you face this situation,

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 How do I send my product to Souqzman?

After you submit you request, we will arrange a pick up at your doorstep. To know more about the return timelines,

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 How do I track my return status?

We will keep you updated by email and SMS about the status of your return. or call our customer service 00201115500051

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 Is my product under warranty?

All our products have a warranty please check the warranty on the product page

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I received something I didn't order. What now?

 In case you accepted it from the delivery agent, you can still return or change it within 14 days.

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Do I have to return all products in my order?

No, you do not have to return your entire order. You can return certain product(s).

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Can I return my items after the timeline to return has expired?

Sorry, returns are not possible after the 14 days return period. You can reach our support team 00201115500051. If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.

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What should I do if I want to exchange a product and it is either sold out or not available?

You will have to return your product, within the 14 days after the delivery, and place a new order when it becomes available again. Please do not hesitate to contact our Customer Service 00201115500051  .

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Do I have to return the free gift when I return a product?

Yes, any free gift must be also be returned.

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 Do I have to pay for shipping charges when I return a product?

Yes, There are charges for shipping a product back to Souqzman,

Note : if you have a maintenance defect in the product you can exchange it without no fees or shipping charges 

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