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Requirement for a valid procedure
Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.
Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.
Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:
# | Product Category | Returnable if: | ||||
---|---|---|---|---|---|---|
Customer changed their mind | Defective | Used/ refurbished Item | Counterfeit | |||
1 | Phones | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
2 | Tablets & Accessories | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
3 | Computing | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
4 | Games & Consoles | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
5 | Sport & Fitness | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
6 | Cameras & Accessories | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
7 | TVs, Audio and Video | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
8 | Automotive & Motorcycles | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
9 | Grocer's shop | ✘ | ✔ | ✔ | ✔ | ✔ |
10 | Events & Tickets | ✘ | ✔ | ✔ | ✔ | ✔ |
11 | Kids and Baby | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
12 | Books & Stationery | ✘ | ✔ | ✔ | ✔ | ✔ |
13 | Beauty & perfumes | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
14 | Boys | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
15 | Girls | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
16 | Men's accessories | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
17 | Men's clothing | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
18 | Men's shoes | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
19 | Home | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
20 | Appliances | If local and sealed/in good condition* | ✔ | ✔ | ✔ | ✔ |
21 | Unisex's accessories | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
22 | Weddings | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
23 | Women's accessories | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
24 | Women's clothing | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
25 | Women's shoes | If local and in good condition** | ✔ | ✔ | ✔ | ✔ |
Kindly note that personal items such as swim wear and underwear are non-returnable.
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You can call Customer Service at 00201115500051 or Contact us here
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How much time do I have to return a product to Souqzman?
All items sold on Souqzman, under certain conditions, can be returned within a period of 14 days from delivery date.
Example: If I receive my product on Monday 5th, I have until next Sunday 19th to submit a return request.
NOTE: We do not accept returns past 14 days of delivery. If you face this situation,
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How do I send my product to Souqzman?
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How do I track my return status?
We will keep you updated by email and SMS about the status of your return. or call our customer service 00201115500051
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All our products have a warranty please check the warranty on the product page
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I received something I didn't order. What now?
In case you accepted it from the delivery agent, you can still return or change it within 14 days.
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Do I have to return all products in my order?
No, you do not have to return your entire order. You can return certain product(s).
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Can I return my items after the timeline to return has expired?
Sorry, returns are not possible after the 14 days return period. You can reach our support team 00201115500051. If you experience issues after our return/exchange period has elapsed, you can claim your warranty (if any) from the authorized service center of the brand.
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What should I do if I want to exchange a product and it is either sold out or not available?
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Do I have to return the free gift when I return a product?
Yes, any free gift must be also be returned.
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Do I have to pay for shipping charges when I return a product?
Yes, There are charges for shipping a product back to Souqzman,
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